SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the legal basis on which we run this platform, and it sets the standards we are required to meet — covering everything from how we handle your money to how we respond when something goes wrong.

We launched in 2026, and from the outset we built SpinPolo to serve players in the United Kingdom. That means the platform, its payment options, and its support are all set up with UK players in mind. We are not trying to be everything to everyone; we are focused on getting the fundamentals right for the people who actually use the site.

How we handle player funds

One of the things we take seriously is the separation of player balances from our own operational funds. Money you deposit is held separately from the funds we use to run the business. This is not a formality — it means that your balance is not exposed to our day-to-day financial position. When you request a withdrawal, we aim to process it within zero to twenty-four hours, and that speed is only possible because we keep our payment operations in good order. We accept a range of deposit and withdrawal methods, including cards, e-wallets, bank transfer, and several cryptocurrencies, and we apply the same minimum deposit and withdrawal threshold of £20 across the board.

Safer gambling and how the platform is built

Safer gambling is not a section we added at the end — it shapes how the platform is put together. We provide tools that let you set limits on deposits, losses, and session time, and we make those tools straightforward to find and use. If you need to take a break or close your account, we will not put obstacles in your way. We also monitor for patterns of play that may indicate a problem, and we act on what we see rather than waiting for you to come to us.

We are aware that gambling is not suitable for everyone, and we do not design the platform to obscure that fact. The site is intended for adults who are making an informed choice to play, and we expect ourselves to support that choice responsibly.

When it comes to the providers and payment routes we list on the site, we apply a straightforward standard: we work with established suppliers whose products are independently tested and certified. The game studios we carry — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — are names with verifiable track records. We do not list a provider simply because they are available; we consider whether their products meet the technical and fairness standards we expect.

Finally, on the question of what we expect of ourselves when something goes wrong: we expect a straight answer and a prompt resolution. If there is a dispute over a transaction, a technical fault, or a question about how a rule has been applied, our support team is there to work through it with you — not to deflect. We would rather resolve an issue quickly and correctly than protect our position at your expense.